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Contact Sparkle Slots - UK Players

The Sparkle Slots page provides independent information about the Sparkle Slots online casino operated at sparcleslots.com. This contact page explains how to reach the site operators and where to direct account, payment, complaint, and responsible gambling queries as a player in the United Kingdom.

Use the on-page form below to contact the editorial team behind Sparkle Slots. For any issues relating to your casino account, payments, bonuses, or disputes at Sparkle Slots itself, you must contact the official operator, ProgressPlay Limited, using the details provided further down this page.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Official Sparkle Slots Contact Details

  • Casino brand: Sparkle Slots (operated on the ProgressPlay Limited platform for UK players via sparcleslots.com).
  • Main support email: [email protected] (for account, payments, bonuses, and game issues).
  • Website: https://sparcleslots.com
  • Key legal pages: Terms and Conditions, Privacy Policy, Withdrawal Policy, Responsible Gaming.
  • Phone / live chat: As of 2025, no dedicated UK phone number is specified in the provided data. Where available, UK players should use the live chat or on-site messaging tools on sparcleslots.com for the fastest support.

Complaints and Dispute Resolution (United Kingdom)

  1. Step 1 - Contact Sparkle Slots support: If you have a complaint about Sparkle Slots (for example, a game error, bonus dispute, or delayed withdrawal), you must first contact the casino's own support team at [email protected] or via the support tools on sparcleslots.com. Clearly explain what happened, provide your username, relevant dates, and any supporting screenshots.
  2. Step 2 - Internal complaints process: ProgressPlay Limited, the operator of Sparkle Slots, is required under its UK Gambling Commission licence (number 39335) to investigate complaints fairly and to respond within a reasonable time frame. Keep copies of all emails, chat transcripts, and responses. If the casino issues a "final decision" or "deadlock" letter, retain this document.
  3. Step 3 - Independent ADR (IBAS): If your complaint remains unresolved after eight weeks or you receive a final response that you do not accept, you may be able to escalate the matter free of charge to the approved Alternative Dispute Resolution (ADR) provider used by ProgressPlay Limited: the Independent Betting Adjudication Service (IBAS). Visit https://ibas-uk.com for eligibility details, rules of procedure, and to submit a case. IBAS will only consider complaints that have gone through the operator's internal process first.
  4. Step 4 - Regulatory considerations: The UK Gambling Commission (UKGC) does not resolve individual financial disputes but oversees licence compliance. Information about ProgressPlay Limited and licence 39335 can be found on the UKGC public register at gamblingcommission.gov.uk/public-register. You may report serious concerns about social responsibility or anti-money laundering practices via the UKGC's guidance channels.

Important: The Sparkle Slots contact form on this page cannot access your casino account and cannot make decisions on behalf of Sparkle Slots or ProgressPlay Limited. Use it only for questions about the information we publish, general feedback, or technical issues with this website.

Responsible Gambling and Player Protection

  • Support with gambling problems: If you are worried about your gambling behaviour while using Sparkle Slots, you can contact the casino's support team at [email protected] and consult the Responsible Gaming section at sparcleslots.com/responsible-gaming for tools such as deposit limits, reality checks, time-outs, and self-exclusion.
  • National self-exclusion (GamStop): As required for all UKGC-licensed remote operators, Sparkle Slots (under ProgressPlay Limited) must participate in the national self-exclusion scheme GamStop. If you register at www.gamstop.co.uk, you will be prevented from using any UKGC-licensed online gambling sites covered by the scheme, including Sparkle Slots, for the duration of your chosen exclusion period.
  • Independent support organisations: For confidential, independent advice and support, UK players can visit BeGambleAware.org or use other recognised support services listed on the Responsible Gaming page at sparcleslots.com.
  • Vulnerability and affordability checks: Due to increased UK regulatory focus on social responsibility and anti-money laundering, players at Sparkle Slots should expect more frequent affordability and Source of Wealth checks, especially from around £2,000+ in total deposits or winnings in 2025. If requested, provide accurate documents promptly to avoid account restrictions.

Data Protection and Privacy Requests

  • Data controller: For your Sparkle Slots customer account, the data controller is ProgressPlay Limited, a Malta-registered company (registration number C58305), operating Sparkle Slots for UK players under UKGC licence 39335 and, for non-UK markets, under Malta Gaming Authority licence MGA/B2C/231/2012.
  • Exercising your data rights: To access, correct, delete, or restrict the processing of your personal data held by Sparkle Slots, contact the casino directly via [email protected] and follow the instructions in the Privacy Policy at sparcleslots.com/privacy-policy. Clearly state that your request is a data-protection or GDPR request and include your full name and registered email address.
  • Security and verification: For legal and security reasons, ProgressPlay Limited may require additional verification (for example, identification documents) before processing certain data requests or changes to your account details. This is consistent with enhanced AML and Know Your Customer (KYC) obligations in the UK.
  • Scope of this contact form: The Sparkle Slots contact form on this page is operated by an informational website and is not connected to the Sparkle Slots account database. Do not send identity documents, payment card details, or sensitive personal data through this form. Always use official channels on sparcleslots.com for account-level or GDPR matters.

Important Regulatory Information (United Kingdom)

  • Operator and licences: Sparkle Slots for UK players is operated by ProgressPlay Limited, a company registered in Malta (company number C58305), with a registered address at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. The business is licensed and regulated by the UK Gambling Commission under licence number 39335 for the provision of remote gambling services to UK customers.
  • White-label platform context: Sparkle Slots is a white-label brand (or "skin") on the ProgressPlay platform, sharing infrastructure and support with other sister sites. If you self-exclude on any ProgressPlay-operated brand, including Sparkle Slots, that exclusion may apply across the full ProgressPlay network, in line with licence conditions and social responsibility obligations.
  • Regulatory history and scrutiny: In May 2022, ProgressPlay Limited entered into a regulatory settlement with the UK Gambling Commission in the amount of £175,718 relating to social responsibility and anti-money laundering weaknesses. As at 2025, this contributes to increased regulatory scrutiny of white-label operators. Players should therefore expect more rigorous checks, particularly around affordability, source of funds, and unusual transaction patterns.
  • Jurisdiction and restricted countries: This contact information is intended primarily for players resident in the United Kingdom playing in GBP under the UKGC licence. Sparkle Slots does not accept players from certain jurisdictions, including the United States of America, France, and Australia, where access is geo-blocked according to the provided data. Players outside the UK may be covered by the Malta Gaming Authority licence MGA/B2C/231/2012, but local laws always apply.
  • Accuracy date: The regulatory and corporate information presented on this contact page is based on the data provided for Sparkle Slots and ProgressPlay Limited and is understood to be accurate as of 2025. Because licence conditions, policies, and contact details can change, always check the latest information directly on sparcleslots.com and on the UK Gambling Commission public register before relying on it for important decisions.

Note for users of Sparkle Slots: For questions about our reviews, technical issues with this website, or feedback on how we present information about Sparkle Slots at sparcleslots.com, please use the contact form above. For any matter relating to your player account, funds, or bets, always contact the casino operator directly using the official channels described on this page.