Responsible Gaming

Responsible gaming means enjoying casino games as a form of entertainment only, never as a way to make money, pay debts, or solve financial problems. On sparcleslots.com (Sparkle Slots project), we encourage every player to stay in control by setting limits, recognising risks early, and seeking help when needed. Sparkle Slots is operated by ProgressPlay Limited under UK Gambling Commission licence number 39335, and we are required to meet strict social responsibility standards. Our team is available to help you apply limits, take breaks, or close your account if gambling stops being fun or starts to cause you concern.

Risk Awareness

Gambling can become harmful when it stops being occasional entertainment and starts to affect your daily life, finances, or relationships. Understanding early warning signs helps you act before problems escalate.

Common Warning Signs

• Thinking about gambling all the time: Frequently planning your next session, bet, or deposit, even during work, study, or family time.
• Increasing stakes and frequency: Betting more often, raising your stakes, or playing longer sessions to feel the same excitement.
• Chasing losses: Depositing again to recover money lost, or telling yourself that "one more session" will fix previous losses.
• Spending more than you can afford: Using money needed for bills, rent, food, or borrowing from friends, family, or lenders to keep playing.
• Hiding your gambling: Lying about how much time or money you spend, deleting messages or bank records, or getting defensive when asked about gambling.
• Negative emotional impact: Feeling guilt, shame, anxiety, or low mood after gambling, yet still feeling unable to stop.
• Impact on responsibilities: Missing work, studies, or family commitments because of gambling or its after-effects (e.g., lack of sleep).

Quick Self-Assessment Check

Answer the following questions honestly with "Yes" or "No". If you answer "Yes" to several, you may benefit from setting stricter limits, taking a break, or contacting a support service.

• Do you often spend more time or money gambling than you planned?
• Have you ever tried to win back money you lost by continuing to gamble ("chasing losses")?
• Have you borrowed money, used credit, or sold possessions to fund gambling?
• Do you feel restless, irritable, or low when you cannot gamble?
• Have friends or family expressed concern about your gambling behaviour?
• Do you gamble to escape problems, stress, or negative emotions?
• Have you lied or hidden the extent of your gambling from others?
• Has gambling affected your work, studies, relationships, or financial security?

If you recognise yourself in these statements, we strongly encourage you to use the tools described below, consider a Time-Out or self-exclusion, and contact a professional support organisation such as GamCare or Gambling Therapy for confidential advice.

Limits & Tools

Sparkle Slots provides several tools designed to help you stay in control. These tools are part of our obligations under UK Gambling Commission social responsibility rules and are available to all registered players on sparcleslots.com.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your account at https://sparcleslots.com and go to the "My Account" or "Cashier" area.
2. Open Responsible Gaming settings: Select "Responsible Gaming" or a similarly named option (for example "Play Responsibly" or "Limits").
3. Choose deposit limits: Select "Deposit Limits" and decide whether you want to limit your deposits per day, per week, and/or per month.
4. Enter your maximum amounts: Type the maximum GBP (£) amounts that you are prepared to deposit within each period (for example, £20 per day, £50 per week, £100 per month). Choose conservative amounts that fit comfortably within your disposable income.
5. Confirm and save: Review your limits and confirm. A confirmation message will appear once your limits are active.

Important: Lowering your deposit limits will normally take effect immediately or as soon as technically possible. Increasing your limits will only take effect after a cooling-off period (typically at least 24 hours) and may require you to confirm the change again. This delay is a mandatory harm-prevention measure under UK regulations and cannot be bypassed by customer support.

Other Optional Limits (Where Available)

• Loss limits: Restrict the total net amount you can lose over a set period (daily/weekly/monthly). Once reached, further play or deposits may be blocked until the period resets.
• Wager limits: Set a cap on the total amount you can stake over a chosen period.

These tools, where available to you, can usually be found in the same Responsible Gaming section as deposit limits.

Time Spent Limits & Session Timers

To avoid excessively long gaming sessions, we support tools that help you monitor and control time spent playing:

• Reality checks: A reminder pop-up can appear at defined intervals (for example every 30, 60, or 120 minutes) showing how long you have been logged in and your net result. You can acknowledge the message and continue, or choose to log out.
• Session timers: You may be able to set a maximum session duration (for example 60 or 120 minutes). When this limit is reached, you will be logged out and will not be able to resume play in that session.

To enable or adjust these tools, log in, go to "Responsible Gaming" and look for options such as "Reality Check", "Session Reminder", or "Session Limit". Choose the time interval that best supports your self-control, confirm, and ensure that you acknowledge the confirmation message.

Short Breaks (Time-Out)

If you feel that gambling is becoming too intense but you are not ready to self-exclude for a long period, you can apply a Time-Out to temporarily block access to your account.

1. Navigate to Time-Out: While logged in, open "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Choose the duration: Pick a break period, typically from 24 hours up to several days. For example, you may choose 24, 48, or 72 hours.
3. Confirm your choice: Read the information on what a Time-Out means (no deposits or play during the break), then confirm the Time-Out request.
4. Automatic enforcement: You will be unable to log in and play for real money until the Time-Out period ends. The break cannot usually be cancelled early.

Time-Outs are intended as an early-intervention tool. If you feel that you need repeated Time-Outs or that a short break is not enough, we strongly recommend considering self-exclusion and contacting a professional support organisation.

Self-Exclusion

Self-exclusion is a formal agreement between you and Sparkle Slots that we will block your access to our services for a minimum period. This is intended for players who believe they are at serious risk of harm and who need a long-term break from gambling.

How to Request Self-Exclusion

1. Log in (if safe to do so): Access your account at https://sparcleslots.com. If you feel at immediate risk, you may also contact customer support by email instead of logging in.
2. Open the Self-Exclusion menu: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". If you cannot locate this, contact [email protected] and clearly state that you wish to self-exclude.
3. Select the exclusion period: Choose the length of time for which you wish to be excluded. Typical operator self-exclusion periods start from 6 months and can extend to several years or be set as long-term / lifetime where available.
4. Read the key information: Carefully review the explanation of what self-exclusion means, including its effect on access, marketing communication, and any linked brands.
5. Confirm your decision: Confirm the self-exclusion request electronically (and, if requested, via customer support). Once confirmed, the self-exclusion will be applied and cannot normally be shortened or cancelled before the end of the chosen period.

ProgressPlay Network-Wide Self-Exclusion

Sparkle Slots is operated by ProgressPlay Limited. If you self-exclude on sparcleslots.com, your exclusion may apply across other online casino brands operated on the same ProgressPlay platform under the same UK Gambling Commission licence (39335). Likewise, if you have already self-excluded with ProgressPlay via another brand, you may be prevented from using Sparkle Slots. This network-wide effect is a key harm-prevention measure and you must not attempt to create new accounts on any ProgressPlay-operated brands during your self-exclusion period.

Consequences of Self-Exclusion

• Account access blocked: You will not be able to log in, deposit, or play for real money on your self-excluded account for the duration of the exclusion.
• Marketing communication: We will take reasonable steps to stop sending you marketing emails, SMS, and push notifications related to gambling once self-exclusion is applied. Some communications required by law or relating to existing agreements (for example, account or balance notices) may still be sent.
• Remaining balance: If you have a remaining real-money balance when self-exclusion starts, you may contact support to request withdrawal subject to standard verification, AML, and KYC checks as described in our Withdrawal Policy. Access to the gaming environment remains blocked even if a withdrawal is processed.
• Irreversibility: Self-exclusion is intended as a decisive protective measure. It cannot usually be lifted until the minimum period has ended and, in some cases, additional checks or a written request may be required before any reopening is considered.

National Multi-Operator Self-Exclusion (GamStop)

As a UK-licensed operator, ProgressPlay Limited is integrated with the GamStop national online self-exclusion scheme. Registering with GamStop will prevent you from using most online gambling sites licensed in Great Britain.

• How to register: Visit https://www.gamstop.co.uk and follow the on-screen instructions to complete your free registration.
• Available durations: You can choose to self-exclude via GamStop for 6 months, 1 year, or 5 years. During this period, you should be prevented from opening new accounts or using existing ones with participating operators, including Sparkle Slots.
• Use both protections: For stronger protection, we recommend combining operator self-exclusion on sparcleslots.com with GamStop registration, especially if you have multiple gambling accounts.

Support Resources

Professional, confidential support is available to you and your family if gambling is causing harm. The services listed below are independent from Sparkle Slots and can provide information, emotional support, and structured treatment where needed.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) or use live chat at https://www.gamcare.org.uk. Available 24 hours a day, 7 days a week, in English. Provides advice, emotional support, and referral to local treatment services.
• BeGambleAware: Visit https://www.begambleaware.org for educational resources, self-help tools, and links to support services across Great Britain.
• NHS Services: Speak to your GP or visit https://www.nhs.uk and search for "gambling addiction" to access NHS-endorsed treatment options, including the National Problem Gambling Clinic for eligible patients.
• Crisis and suicidal thoughts: If you or someone else is in immediate danger, call 999. For urgent emotional support, you can contact Samaritans on 116 123 (free, 24/7) or visit https://www.samaritans.org.

International Support Organisations

These organisations offer support worldwide, including online counselling, forums, and self-help resources. They are independent of Sparkle Slots and your contact with them is confidential.

Self-Exclusion Schemes by Country

• United Kingdom - GamStop: National online self-exclusion scheme covering most GB-licensed online gambling operators. Register at https://www.gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national self-exclusion registry managed by Spanish authorities. Information is available via the Spanish Directorate General for the Regulation of Gambling (DGOJ).
• Other jurisdictions: Some countries and regions provide their own exclusion registers or local schemes. If you reside outside the UK, please check with your national regulator or a local support service for details.

Blocking Software and Apps

• Gamban: A paid blocking application that can be installed on devices to block access to many gambling websites and apps. See https://gamban.com for details.
• BetBlocker: A free tool that allows you to block access to gambling sites and set protection periods. See https://betblocker.org.
• Device-level restrictions: You may also use parental control or content filtering features offered by your internet service provider or mobile network to limit access to gambling content.

These tools are provided by third parties and are not operated by Sparkle Slots. While they can significantly reduce access to gambling content, no solution is completely fool-proof. They are most effective when combined with self-exclusion and professional support.

Support for Family Members

• GamCare family and friends support: GamCare provides advice and counselling for people affected by someone else's gambling. See the "For Family & Friends" section at https://www.gamcare.org.uk.
• Gambling Therapy - family and friends: Online forums and support for affected others at https://www.gamblingtherapy.org.
• Gamblers Anonymous / Gam-Anon: Support meetings and resources for family and friends of people with a gambling problem, via https://www.gamblersanonymous.org and local Gam-Anon groups where available.

All these services respect confidentiality and are staffed by trained professionals, peer supporters, or both. They complement, but do not replace, medical or psychological treatment from qualified healthcare providers.

Help for Family

Problem gambling often affects family members, partners, and close friends. If you are worried about someone's gambling, it is important to seek support for yourself as well as encouraging them to get help.

Talking to Someone About Their Gambling

• Choose a calm moment: Speak to the person when neither of you is in the middle of gambling, arguing, or under the influence of alcohol or drugs.
• Focus on concern, not blame: Use "I" statements (for example, "I feel worried when...") instead of accusations. Emphasise that you care about their wellbeing.
• Be specific: Refer to concrete behaviours and consequences, such as missed bills, broken promises, or emotional changes, rather than general criticism.
• Set clear boundaries: Explain what you can and cannot do (for example, not lending more money or covering debts) and stick to these limits for your own protection.
• Encourage professional help: Offer to help them contact GamCare, Gambling Therapy, or a GP and, if appropriate, accompany them to appointments.

Support Groups and Resources for Families

• GamCare forums and chatrooms: Online forums and group chat services where affected others can share experiences and receive support (https://www.gamcare.org.uk).
• Gambling Therapy - Family & Friends: Dedicated online spaces for relatives and friends at https://www.gamblingtherapy.org.
• Gam-Anon (where available): Support groups for family members of people with a gambling problem. Visit https://www.gamblersanonymous.org and look for links to Gam-Anon or local family groups.

Recommended Next Steps

• Consult a healthcare professional: Speak to your GP or another healthcare professional about the impact of gambling on your mental health. They can refer you to specialised services if appropriate.
• Use helplines for immediate emotional support: Contact GamCare's National Gambling Helpline (0808 8020 133) or Samaritans (116 123) if you need to talk confidentially about how you are feeling.
• Protect your finances: Where possible, separate finances, review joint accounts, and seek independent financial or debt advice if gambling has affected shared money or credit.
• Take care of yourself: Ensure you have your own support network and time for rest, hobbies, and wellbeing. Supporting someone with an addiction can be emotionally exhausting.

Operator's Commitment

Sparkle Slots, operated by ProgressPlay Limited under UK Gambling Commission licence number 39335 and Malta Gaming Authority licence MGA/B2C/231/2012 (for non-UK markets), is required to maintain robust systems to prevent and reduce gambling-related harm. Social responsibility is a core regulatory obligation, not an optional feature.

Internal Monitoring and Risk Checks

• Behavioural monitoring: We use automated systems and manual reviews to monitor patterns such as significant increases in deposits, frequent large stakes, extended late-night sessions, and repeated failed deposits. These patterns may indicate a risk of harm.
• Affordability and Source of Funds: In line with evolving UKGC expectations and increased scrutiny of white-label operators in 2025, we may carry out affordability checks and request Source of Wealth (SoW) evidence (for example, bank statements, payslips, or other documentation), particularly where cumulative deposits or losses reach higher levels (for many players this may be from around £2,000 or lower where risk indicators are present).
• Reality checks and limitations: We provide tools such as deposit limits, reality checks, Time-Outs, and self-exclusion and encourage their use via on-site messaging and customer support.
• Staff training: Customer support and relevant staff receive training on recognising signs of problem gambling, responding sensitively, and escalating cases to specialist teams when needed.

ProgressPlay Limited has previously been subject to UKGC regulatory action in relation to social responsibility and AML controls. As of 2025, this has resulted in strengthened monitoring, enhanced checks, and increased focus on early intervention across ProgressPlay-operated brands, including Sparkle Slots.

When We May Contact You Proactively

In some situations, we may initiate contact with you for responsible gaming reasons. This is part of our duty under UK regulations and may include:

• Significant change in activity: If your deposits, losses, or playing time increase sharply in a short period, we may contact you to check that you are comfortable with your level of play and to remind you of available tools.
• Multiple risk indicators: Where our systems detect patterns associated with increased risk (for example, repeated attempts to deposit beyond limits, frequent cancelled withdrawals, or play continuing after substantial losses), we may send safer gambling messages or request that you set stricter limits.
• Affordability or SoW concerns: If we consider that your level of spend might be unsustainable or inconsistent with information we hold, we may request additional documents. Until you provide satisfactory information, we may need to limit or suspend your account.
• Self-exclusion and Time-Out follow-up: If you request self-exclusion or a Time-Out, we may contact you to confirm details, explain consequences, or provide information about support services.

Depending on the level of risk, we may take actions such as applying or tightening limits, restricting certain products or promotions, declining to offer bonuses, suspending the account, or imposing self-exclusion where necessary. These measures are designed to protect you and to comply with our regulatory obligations.

Updates

This Responsible Gaming page reflects our current understanding of regulatory requirements and our internal procedures as of 2025. Laws, regulations, and best practices in the UK and other jurisdictions continue to evolve, particularly in the areas of affordability, AML, and protection of vulnerable players.

How We Will Inform You About Changes

• Website updates: The latest version of this page will always be available at https://sparcleslots.com/responsible-gaming. We update the "Last updated" date below whenever material changes are made.
• Email notifications: For significant changes to our responsible gaming tools, terms and conditions, or policies that materially affect your rights or obligations, we may send you an email to the address registered on your account.
• On-site messages and banners: We may display notifications, pop-ups, or banners when you log in, informing you about important updates. In some cases, you may be asked to confirm that you have read and accepted updated terms before continuing to use the service.
• Linked policies: Changes to related documents such as the Terms and Conditions, Privacy Policy, and Withdrawal Policy may also affect responsible gaming arrangements. We recommend reviewing these policies regularly.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming, wish to apply or adjust limits, or would like to share feedback on our safer gambling tools, you can contact us using the details below.

Responsible Gaming Contact Details

• Email (primary contact): [email protected]
  Please include "Responsible Gaming" in the subject line and provide your full name, username, and a clear description of your request (for example, "request for deposit limit reduction", "self-exclusion enquiry", or "concern about my gambling behaviour").
• Telephone: As of 2025, no dedicated telephone number for Sparkle Slots support is publicly specified in our data. Support is primarily provided via email and on-site channels. If a telephone or call-back option is introduced on sparcleslots.com, details will be published in the contact or help section of the site.

Feedback and Self-Control Requests

You can submit feedback and self-control requests by contacting us via email or through any contact or help form made available on https://sparcleslots.com. When doing so, please:

1. Identify yourself: Provide your registered name, username, and the email address linked to your account.
2. Describe your request clearly: Indicate whether you want to set or reduce deposit limits, take a Time-Out, self-exclude, or discuss concerns about your gambling behaviour.
3. Specify preferred measures: Tell us which tools you would like to apply (for example, daily deposit limit of £X, Time-Out for 72 hours, self-exclusion for 6 months).
4. Confirm contact preferences: Let us know if it is safe to contact you by email and whether there are any restrictions on how we may contact you regarding responsible gaming.

Please note that our support team cannot provide medical or psychological counselling. For professional clinical support, we strongly recommend contacting your GP, NHS services, or specialised organisations such as GamCare and Gambling Therapy. If you have a complaint regarding how we have handled a responsible gaming matter and it cannot be resolved directly with us, you may be able to refer the dispute to our Alternative Dispute Resolution (ADR) provider, IBAS, via https://ibas-uk.com, subject to the conditions set out in our Terms and Conditions.